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1. Summary
This
product bulletin announces the availability of Professional Services for the
implementation of V-Series systems. Currently,
the installation service that is bundled with SupportEdge Premium covers only
the installation of the V-Series controller purchased from NetApp. This
implementation service extends the service offering to include the planning
and testing of the back-end Fibre Channel switch and storage arrays connected
to a V-Series system and complete the creation of a working system. The
actual configuration of the switches and arrays must be done by either the
customer or the vendor that sold these devices; NetApp does not take
responsibility for other companies’ products. The implementation service
covers the planning of these configurations, and the testing of all the
pieces together, to ensure that LUNs,
paths, and ports have all been connected properly. 2.
What’s New V-Series Implementation Service is a new product. The key value
propositions are: ·
The service simplifies the process of creating a working V-Series
system. ·
NetApp-trained Professional Services (PS) personnel aid the customer
in designing and testing a complete configuration. ·
PS involvement increases customer satisfaction by decreasing the
number of service calls related to misconfiguration of the SAN
infrastructure. ·
Application of NetApp best practices to the planning and
implementation provides a more robust integration of the V-Series system into
the customer’s SAN environment. Installation by Network Appliance of each V-S The
implementation service is an additional service that involves making the
V-Series systems ready for production use, by planning and testing the
configuration of the customer’s back-end storage arrays and switches
connected to the V-Series system through a SAN. The service includes: o
Planning the back-end setup tasks that are needed to connect the
V-Series system to the storage array, including cabling, zoning, host groups,
LUN creation and setup, and RAID group creation and setup. o
Testing and verification that the implementation has been completed in
accordance with the plan, and documentation of the implemented configuration
for the customer. The
actual configuration of switches and storage arrays from other vendors,
according to the plan, is the responsibility of the customer and those
vendors. This
service will be sold with the following levels of implementation: o
Fixed price for up to 5 terabytes of storage connected to V-Series
systems o
Fixed price for 5 to 60 terabytes of storage connected to V-Series
systems o
Custom Statement of Work (SOW) for over 60 terabytes of storage The implementation service complements the front-end rapid deployment services
offered for configuring block and file services to host servers and the
installation services bundled with SupportEdge Premium, as shown in the
following figure. NetApp
Professional Service Offerings
3.
Sales Tools (Sales Guides, Training Presentations,
SE Presentations) A Service Brief is available for
the fixed-price offerings, and a SOW is available for the implementation
engagements involving over 60TB of storage on the back-end storage arrays. 4. Customer-Ready Tools (Customer Presentations,
Datasheets) Refer to the NOW™ (NetApp on the Web) site for the
V-Series support matrix, which lists switches and storage arrays that are
currently supported. http://now.netapp.com/NOW/knowledge/docs/V-Series/supportmatrix/ V-Series
implementation requires V-Series installation (available in SupportEdge
Premium or Choice) as a prerequisite. The implementation service is offered
for three levels of system complexity: o
Fixed price for configurations with less than 5TB of storage o
Fixed price for configurations with
5 to 60TB o
Statement of Work for configurations with over 60TB
Quoting For
detailed instructions on how to quote this service using the Product Availability V-Series Implementation Service will be available to quote
in the March 2007 release of the Contact Information: Please contact your Network
Appliance sales or channel partner representative with questions concerning
this bulletin.
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